EMERALDfrequently ASKED QUESTIONS
ABOUT TT GEMS
NATURAL COLOURED GEMSTONES—SINGLES, PAIRS, MATCHED LAYOUTS, CALIBRATIONS, AND BEADS. FOCUS: COLOMBIAN & ZAMBIAN EMERALDS, BURMESE & MOZAMBICAN RUBIES, SRI LANKAN/BURMESE SAPPHIRES, TANZANITES, RUBELLITES, AQUAMARINES, MORGANITES, SPINELS, PERIDOTS, AND MORE.
WE ARE DEDICATED B2B COMPANY—SERVING FINE JEWELLERS, DESIGN HOUSES, AND TRADE PROFESSIONALS. NEW TRADE ACCOUNTS REQUIRE BASIC KYC + REFERENCES
WE ARE IN THE BUSINESS SINCE 1947 AND HAVE CONNECTION TO MINERS AND FACTORIES DIRECTLY, HENCE ELIMINATING THE MIDDLEMEN. WE BUY MERCHANDISE IN BULK AND THAT GIVES US AN UPPER HAND WHILE NEGOTIATING THE PRICE AND WE PASS ON THOSE SAVINGS TO OUR CUSTOMERS.
WE ARE LOCATED AT THE HEART OF THE JEWELLERY INDUSTRY IN MUMBAI, INDIA.
OUR SHOWROOM ADDRESS IS:
10 DHANJI STREET, NEAR MUMBADEVI TEMPLE, MUMBAI 400003
T +91 22 45289000
INFO@TTGEMS.COM | WWW.TTGEMS.COM
OUR BUSINESS HOURS:
MONDAY – SATURDAY
11AM TO 7PM
YES—WE PARTICIPATE IN MAJOR INDIAN TRADE FAIRS
IIJS SIGNATURE – HELD IN THE MONTH OF JANUARY IN MUMBAI
JAS – HELD IN THE MONTH OF JULY IN JAIPUR
IIJS PREMIERE – HELD IN THE MONTH OF AUGUST IN MUMBAI
JJS – HELD IN THE MONTH OF DECEMBER IN JAIPUR
CURRENTLY WE ONLY HAVE ONE STORE IN MUMBAI. SOON, WE ARE SCALING UP AND COMING UP
WITH TWO MORE GEM STORES IN THE SAME VICINITY.
PRODUCTS
YES—ON REQUEST OR ALREADY AVAILABLE FOR SELECT STONES. WE WORK WITH TOP INTERNATIONAL LABS (E.G., GII, IGI, GRS, CD, GIA, AGL, SSEF, AND GUBELIN) AND RESPECTED REGIONAL LABS. LAB CHOICE DEPENDS ON STONE AND OBJECTIVE (ORIGIN, TREATMENT, ETC.).
NOT ALL—MANY ARE UNCERTIFIED TO MAINTAIN AGILITY ON PRICE AND SPEED. CERTIFICATION CAN BE ARRANGED QUICKLY; TIMELINES/COSTS VARY BY LAB AND ROUTE.
YES, WE DO OFFER GEMS THAT ARE UNTREATED SUCH AS RUBIES, SAPPHIRES, SPINELS ETC. THE STONES CAN BE TESTED WITH GEM TESTING LABORATORIES TO ENSURE THEIR AUTHENTICITY
ALL OF OUR STONES ARE 100% NATURAL - NOT CREATED OR SYNTHETIC STONES. WE ONLY SELL NATURAL GEMSTONES, MINED FROM THE EARTH. WE GUARANTEE ALL OUR GEMS TO BE NATURAL AND AS DESCRIBED, AND WE FULLY DISCLOSE ANY GEM TREATMENTS FOR OUR GEMS.
USE OUR WEBSITE “ENQUIRY LIST” TO BUILD A REQUEST, OR MESSAGE US ON [WHATSAPP/EMAIL]. WE CAN SHARE STUDIO PHOTOS AND VIDEOS ON DEMAND.
YES—SHORT, NO-OBLIGATION HOLDS (FIRST-COME). HOLDS AUTO-RELEASE IF NOT CONFIRMED WITHIN THE AGREED TIME.
YES—FOR APPROVED ACCOUNTS WITH TRADE REFERENCES AND INSURANCE IN PLACE. STANDARD MEMO TERMS APPLY (CARE, SECURITY, RETURN-BY DATE, LIABILITY WHILE IN YOUR CUSTODY).
YES— FOR ACTIVE INQUIRIES, WE PROVIDE WATERMARK-FREE MEDIA PACKS UPON REQUEST. THESE ARE GENERALLY EXTENDED TO CLIENTS WHO HAVE COMPLETED OUR KYC PROCESS AND MAINTAIN AN ACTIVE TRADING RELATIONSHIP WITH US. WE TYPICALLY SHARE IMAGES AND VIDEOS WITH ESTABLISHED CLIENTS RATHER THAN FIRST-TIME CUSTOMERS, ENSURING THAT OUR CONTENT SUPPORTS ONGOING, GENUINE BUSINESS REQUIREMENTS.
QUOTES ARE TYPICALLY IN INR (DOMESTIC) OR USD (EXPORTS) AND TIME-BOUND DUE TO A DYNAMIC MARKET AND FX. TAXES: GST FOR INDIA; DUTIES/TAXES AS PER DESTINATION FOR EXPORTS.
ORIGIN IS DETERMINED BY THE LAB; SOME STONES OFFER HIGH-CONFIDENCE ORIGIN, OTHERS ARE INCONCLUSIVE. WE’LL ADVISE THE MOST APPROPRIATE LAB FOR THE MATERIAL.
YES—CALIBRATIONS, PAIRS, SUITES, AND LAYOUT BUILDING. FOR CUSTOM CUTTING, FEASIBILITY DEPENDS ON ROUGH AVAILABILITY AND YIELD; LEAD TIMES QUOTED PER JOB.
WE FAVOUR LONG-STANDING SUPPLY PARTNERS AND FOLLOW RESPONSIBLE-SOURCING PRACTICES ALIGNED WITH INDUSTRY CODES AND LOCAL LAWS.
PAYMENT INFORMATION
IF YOU ALREADY HAVE AN ESTABLISHED ACCOUNT WITH US, WE CAN GRANT YOU CREDIT TERMS. PLEASE CONTACT US FOR DETAILS. TO ESTABLISH AN ACCOUNT, YOU WILL NEED TO FILL OUT OUR KYC FORM AND SUPPLY US WITH TRADE REFERENCES.
BANK TRANSFER PREFERRED (NEFT/RTGS/IMPS IN INDIA; SWIFT FOR EXPORTS). UPI FOR SMALLER DOMESTIC AMOUNTS. CARDS CAN BE ARRANGED ON REQUEST (SURCHARGE MAY APPLY).
YOU ARE MOST WELCOME TO SCHEDULE AN APPOINTMENT AND VISIT OUR OFFICE IN MUMBAI. ALTERNATIVELY, YOU CAN CONNECT WITH US OVER A PHONE CALL TO INITIATE THE PROCESS.
TO OPEN A TRADE ACCOUNT, WE REQUIRE A COMPLETE KYC. ONCE YOU CONNECT WITH US, WE WILL SHARE OUR KYC FORM, WHICH YOU WILL NEED TO FILL WITH YOUR COMPANY DETAILS. ALONG WITH THE FORM, YOU WILL BE ASKED TO PROVIDE:
- GST CERTIFICATE
- TRADE REFERENCES
- OTHER NECESSARY DOCUMENTS (WE WILL GUIDE YOU ON THESE AS REQUIRED)
ONCE YOUR KYC IS VERIFIED, WE WILL ACTIVATE YOUR ACCOUNT AND EXTEND OUR SERVICES TO YOU.
SHIPMENT & RETURNS
USING THE INTERNATIONAL POSTAL SYSTEM, WE CAN SHIP TO VIRTUALLY EVERY COUNTRY IN THE WORLD BY REGISTERED MAIL. WE CAN SHIP TO MOST COUNTRIES BY FEDEX AND DHL.
TRADE SALES ARE FINAL UNLESS MISDESCRIBED. APPROVED ACCOUNTS MAY USE MEMO/INSPECTION WINDOWS; OTHERWISE RETURNS ARE CASE-BY-CASE AND MUST BE PRE-AUTHORISED, SECURITY-SEALED, AND INSURED BOTH WAYS.
DOMESTIC AND EXPORT SHIPMENTS VIA SECURE, TRADE-GRADE LOGISTICS (E.G., MALCA-AMIT/BRINK’S) OR FEDEX/DHL DEPENDING ON LANE; FULLY INSURED TO DELIVERY UNLESS OTHERWISE AGREED.
NO—TT GEMS DOES NOT OFFER BUYBACKS OR RESALE GUARANTEES. COLOURED GEMSTONES CAN APPRECIATE OVER TIME, BUT THEY’RE NOT A LIQUID ASSET; MARKET OUTCOMES VARY BY STONE, TIMING, AND CHANNEL.